01Vendor Account Eligibility

To join MYJDA as a vendor, you must provide accurate personal and business information. MYJDA may approve or reject any application at its discretion.

02Right to Terminate Accounts

MYJDA reserves the full right to suspend or permanently terminate any vendor account at any time for:

• Policy violations
• Fraud or suspicious activity
• Delayed orders
• Misconduct toward customers or staff
• Security risks

Termination decisions are final.

03Order Fulfillment Policy

Vendors must fulfill every order within 2 minutes. If an order is delayed, pending or not delivered:

• The order may be cancelled
• The vendor may be suspended or removed from the platform

Fast delivery is mandatory.

04Vendor Information Requirements

Vendors must keep all details up to date, including:

• Bank account information
• Contact details
• Payment receiving information
• Business identity

If a vendor uses old accounts or outdated details, MYJDA is not responsible for lost or delayed funds.

05Professional Conduct

Vendors must act professionally at all times. Misbehaviour, abusive language or unprofessional conduct toward customers or MYJDA staff will result in immediate account termination.

06Account Security

Vendors are not allowed to share any of the following with third parties:

• Login credentials
• Passwords
• Dashboard access
• Any other system access

Unauthorized access may result in suspension or termination.

07No Direct Contact With Customers

Vendors are strictly prohibited from contacting customers directly through phone, WhatsApp, email, SMS, social media or any external platform. All customer communication is handled only by MYJDA.

Direct contact leads to immediate termination.

08Fraud Prevention & Legal Action

MYJDA has zero tolerance for fraud. If a vendor is involved in fraudulent activity, MYJDA will:

• Suspend the vendor
• Terminate the account
• Report the case to law enforcement

Fraud will be handled under Canadian law and Pakistani law. This includes payment fraud, identity misuse, chargeback scams and manipulation of orders.

09Compliance With MYJDA Rules

Vendors must comply with all MYJDA rules and updates, security guidelines and operational standards. Non-compliance may result in removal from the marketplace.

10Policy Updates

MYJDA may update these terms at any time. Vendors will be notified through the platform. Continued use of the service means acceptance of the updated terms.